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1.
| What is your Shipping Time?
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| Dresses marked "In Stock" will be shipped within 2 working days after clear payment, Most of items will be shipped on or about 3-4 weeks after clear payment, it depends on the Style, Color, Complexity, most of Custom-Made items may take 3-5 weeks. But some items may need 4-5 weeks depend on your style and complexity, If we expect a longer delay than 5 weeks, we will contact you for instructions. Please remember to specify your "Even Date".
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2.
| Do you Ship to Worldwide?
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| Yes, we do.It is free for USA, Mexico, Canada, UK And Ireland main cities by UPS, FedEx, An additional charge is required for Some countryside. Contact us if you are located at countryside.
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3.
| Do you ship to PO box?
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| No. We do not ship to PO box.
Important: We will ship your item(s) to your Paypal confirm address or credit card registered address.
If you want to ship other than your Paypal confirm address or credit register address, please mark a note on Paypal note.
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4.
| What Happen If I provide Wrong Shipping address?
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| We do not bear any additional charges for wrong shipping address, so please provide right shipping address with telephone that is required by shipping company such as UPS and FedEx.
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5.
| What Happen if I change shipping address after product shipped?
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| We do not bear any additional charges for changing shipping address after product shipped.
Shipping Company will charge you additional charges if you change shipping address after products shipped, so please provide right shipping address.
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6.
| Do you have a paper catalog or softcopy catalogue?
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| Sorry, we do not have catalogs at this time. You can view all our styles on our website.
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7.
| How do I shop online? If I am outside USA, Mexico, Canada, UK and Ireland.
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| Please contact us before you buy sales@okshoponline.com, with your address and Zip code, We will quote within 2 working days.
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8.
| What happens when I place an order online?
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| If you provided a valid e-mail address during the registration process, you will receive an e-mail message shortly after you make a purchase, confirming your online order, shipment method, and the total amount to be charged to your credit card.
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9.
| Do you have any stores where I can try on a dress?
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| No, we are an online store only.
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10.
| How do I see what’s in my shopping cart?
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| You may click on "Shopping Cart" on the top of every page. Then, you may choose either proceed to "Check-out" or "Continue Shopping".
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11.
| How do I know what size to order?
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| Your may click “How To Measure Your Size” If your measurements fall in-between two sizes, we suggest that you choose the Bigger size, and have your own seamstress alter it according to your specific body measurements. Once you get your size you may click Size Chart Folder to choose standard size.
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12.
| Do you accept custom-made order?
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| Yes, we can make according to your size, of course additional USD$30.00 for prom and evening dress, USD60.00 for wedding dress will be charged. Please refer to “How To Measure Your Size”.We also can do the dress for your own photo if you need.
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13.
| What forms of payment do you accept?
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| We accept Paypal with following major credit cards: Visa, MasterCard, American Express and Discover, Bank Transfer, We also accept Bank Transfer from your bank account to our bank account(Recomand).
We Will offer additional 5% off for you if you pay by bank transfer.
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14.
| Is it safe to order online?
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| Providing a secure environment for your order information is our top priority. Your credit card information is safe with us. Taking advantage of Secure Sockets Layer (SSL) technology, okshoponline.com ensures the security of your online transaction. SSL technology is the industry standard for encryption, and ensures a secure transaction environment for commerce on the Internet. Both Netscape and Internet Explorer indicate when you are connected to a secure server. If you have any trouble with your browser, you may email your technical questions to sales@okshoponline.com
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15.
| What is your returns and exchanges policy?
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| If you unhappy about our product(S), we will exchange for the same style and size for you. There are no re-stocking fee.
If you do not have stock and agree by you we will exchange same style and a different color for you when available.
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16.
| What are your shipping rates?
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| Currently it is free for USA, Mexico, Canada, UK and Ireland.
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17.
| How long will it take to get my order?
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| Most of the time, if the item you select are Marked "in stock" will be shipped within 48Hours (exclude Weekend or public holiday), if out of stock it will takes about 3-5 weeks (From date of clear payment) some complicate item(S) may need to make 4-6 weeks (from date of clear payment) that depend on complexity of the item(S). If you need it urgent, please contact us we will try our best to meet your schedule.
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18.
| When is my credit card charged?
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| Your card will be charged after we contact the manufacturer and see if the dress if available.
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19.
| How do I check the status of my order?
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| We will send the message with the tracking number (if any) to you after your order(s) is shipped, click on “My Accounts”, you can check the information on the page of “My Orders”.
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20.
| Why have you not responded to my email?
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| If you have tried to contact us in the past but have not received a reply, your ISP or e-mail client may be blocking e-mail from Okshoponline.com. If you think this is happening, please check the help section of your e-mail program to see how to lower or remove the settings that filter or block mail. Once you've determined that you should be able to receive mail from us, please contact us again with your question.
Important: Please do not use AOL to sent email to us, because AOL will block incoming email.
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21.
| Do you charge Tax and Duty?
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| We do no charges any Tax and Duty, as per our past
experience most of our buyer no need to pay tax and duty due to all of our products are marked “ Gift” or “sample”, so it is tax free, In case if there any tax or duty, buyer need to Pay.
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